Terms of Service (Beta)

Beta Account

  • You accept that by signing up for the Trial Account with YLOO you are provided with access to the full system during your trial period. At any point during this time you can end your trial simply by emailing us at hello@yloo.com.au. YLOO cannot guarantee that your content and data added during the trial will be available after the trial has ended.

  • Your free beta trial commences once you complete the Registration process online. Your Free Trial ends at a time set by YLOO which will be emailed to you at the start of your trial

  • Beta trails by nature imply that there could be bugs that you or your customers may come across. Your role is to contact YLOO via email at hello@yloo.com.au or by phone as soon as you’re made aware and the YLOO support team will aim to rectify the issue as quickly as possible and will notify you via email once it’s fixed.

Account Terms and Conditions

  • You warrant that you are using the Service for lawful purposes only. You agree not to violate any laws in your jurisdiction including but not limited to any copyright laws.

  • You warrant that you are a human of 18 years or older and not a computer service or “automated bot”

  • You warrant that the information provided during signup for your trial and subsequent access to the Service was accurate.

  • You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without the express written permission by YLOO

  • Your warrant that during your use of the Service you will not create, transmit, distribute, or store material that violates a trademark, copyright, trade secret, or other intellectual property rights of others; violates the privacy, publicity, or other personal rights of others; impair the privacy of communications; generate obscene, offensive, or inappropriate content; causes technical disturbances to the Service, including, but not limited to, introduction of viruses, worms, or other destructive mechanisms.

  • You are prohibited from attempting to or violating the Security of the Service in manner conceivable.

  • You are responsible for maintaining the security of your account and password including your mobile devices. YLOO cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.

Payments and Billings and Pricing

  • By accepting the Terms of Service you are agreeing to enter a billing and payment agreement with YLOO

  • The Service uses two payment types: a) For online payments from customers our software integrates with our 3rd party global payment gateway, Stripe creating a seamless end-to-end solution/experience and you agree to accept Stripe’s terms of service as part of YLOO’s terms of service – see  https://stripe.com/au/legal

  • You agree to take responsibility for any refunds (or money owing to a customer) you make to a student or any students who cancel a lesson and request a refund. All communication or disputes remain between you and the student at all times and does not involve YLOO or their staff in any way. You agree to only offer refunds if you have sufficient funds in your account to be able to make the refund.

  • You agree to take responsibility for
    a) the risk of non-payment of any money owing to you by the Customer
    b) bear the risk of any fraudulent or unauthorised payment made by the Customer
    c) verify any Customer’s identity and it relies upon you to identify any fraudulent or suspicious acts or payments on the part of Customers
    d) will decline or terminate the provision of any services or goods and notify YLOO immediately where
    i) there is any any reasonable basis, you believe or determine a Customer is acting fraudulently or suspiciously; and / or
    ii) you determine that a Consumer has engaged in fraudulent behavior. If any of these fraudulent activities occur you will notify YLOO immediately at hello@yloo.com.au of such decline or termination of services

  • Cancellations (refunds) can be triggered via the student app by the student. You agree to refund any student of your who requests a refund in a timely manner based on your own Terms of Service

  • Recurring Payments – you agree to pay YLOO on a set day each month a recurring payment for the use of the platform. Payments are made in advance each month. Monthly recurring payments commence at the start of the month following your beta trial.

  • We will delete all your content upon cancellation of your Service. We are not liable for any loss upon cancellation of your Service.

  • If your Service is cancelled, you authorise YLOO to debit your nominated bank account for any outstanding booking fees incurred from your last billing up until the day your Service is cancelled.

  • YLOO reserves the right to modify pricing for cash or online bookings at any point and warrants to provide 30 days notice prior to any changes in pricing policy. Communication of changes to policy will be done via electronic media such as email addresses provided during the registration process.

  • YLOO reserves the right to modify pricing for cash or online bookings at any point and warrants to provide 30 days notice prior to any changes in pricing policy. Communication of changes to policy will be done via electronic media such as email addresses provided during the registration process.

Cancelling Your Account

  • If your account is cancelled, access to the Service will be terminated immediately. All rights under these Terms will cease

  • All you data may be deleted from our systems. We provide no guarantee that your content can be recovered once your account is cancelled. We are not liable for any loss or damage following, or as a result of, cancellation of your account, and it is your responsibility to ensure that any content or data which you require is backed-up or replicated before cancellation.

  • YLOO in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Service, or any other YLOO service, for any reason at any time. Such termination of the Service will result in the deactivation or deletion of your Account or your access to your Account, and the forfeiture and relinquishment of all Content in your Account. YLOO reserves the right to refuse service to anyone for any reason at any time.

Copyright and Ownership

  • All content posted on the Service is must comply with Australian copyright law. The look and feel of the Service is copyright ©2016 YLOO Pty Ltd. All rights reserved. You may not duplicate, copy, or reuse any portion of the HTML/CSS, Javascript, or visual design elements or concepts without express written permission from YLOO Pty Ltd.

  • You acknowledge that the Service is licensed to you and that YLOO retains ownership of all right, title and interest to the Service and the intellectual property rights therein (including without limitation, all patent rights, design rights, copyrights and trade secret rights). You agree not to use the Service to develop any Services, without YLOO’s prior written approval or (ii) sell, license, rent, or transfer the Service to any third party. YLOO will own all right, title and interest, including all related intellectual property rights, for suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the Service.

  • YLOO claims no intellectual property rights over any of the content or data you upload or add to the Service. All data added to the Service by you or users of your account retains its original ownership.

General Terms and Indemnification

  • Your use of the Service is at your sole risk. The service is provided on an “as is” and “as available” basis.

  • You agree that by using the Service, you are fully responsible for your own actions whilst instructing students. YLOO highly recommends that all mobile devices are in no way touched or accessed by you whilst providing actual student instruction in a moving vehicle and you indemnify YLOO and it’s associates or employees against any injury or harm that may be caused as a result of you accessing a mobile device during instruction.

  • You agree to indemnify and hold YLOO, its subsidiaries, affiliates, officers, agents, and other partners and employees, harmless from any loss, liability, claim, or demand, including reasonable attorney’s fees, made by any third party due to or arising out of your use of the Site in violation of this Terms of Service or your violation of any law or the rights of a third party.

  • You agree that your business and how you conduct your business (including your teaching skills, safety policies, term of business) in no way suggest or implies that your actions in your own business reflect or suggest how YLOO operates as a business. You and your staff or students can never claim to be an employee of YLOO or sub-contractor of YLOO. You therefore agree that you do not represent implied or any other manner YLOO on any way. Complaints about you as instructor remain an issue between you and your students entirely and YLOO will not be involved in such disputes or claims.

  • You agree to always have a valid
    a) “Blue Card” in Qld or a Working With Children (WWC) in all the other States at all times
    b) having a valid driver’s license at all times
    c) have a valid “Authority to Drive” issued by the relevant State authorising you to drive as a legal driving instructor
    d) have valid up to-date insurances at all times for your training vehicles and business
    e) never to compromise your student’s safety and personal rights

  • There is no visual, medical or health impediment preventing you from being fit to drive and instruct

  • You agree to maintain the security of the data made available to you from the YLOO platform and never release information to any 3rd party without the parties consent.

  • You agree that your device ownership / maintenance belongs remain your responsibility including having sufficient data plans to ensure they can operate your business 24/7

  • YLOO will provide information about compatibility of browsers and what is supported

  • YLOO is accessible via the Internet and does not work offline; we sent out daily run sheets via email to instructors for their bookings and in the unlikely scenario where the platform is unavailable we cannot be held liable in any way for loss of business; damage to the instructor’s business or reputation as a result of not being able to service your students at any time

  • When you use the YLOODrive App or send emails, or SMS’s to students, you are representing your business brand and these communications have no relationship to YLOO as a business. In addition you consent to receive electronic communication from YLOO at any time

  • You agree that all agreements, notices, disclosures and other communications that YLOO provides to you electronically satisfy any legal requirement that such communications be in writing.

  • You agree it is your choice to activate your YLOO business page and indemnify YLOO for any comments posted on your profile pages that may damage or ruin your reputation. If you discover an abusive or threatening review please notify YLOO at hello@yloo.com.au and we retain the right to remove such reviews. YLOO will not remove review simply as a request

  • You understand that YLOO uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Service.

  • You must not modify, adapt or hack the Service or modify another website so as to falsely imply that it is associated with the Service, YLOO Pty Ltd, or any other YLOO service.

  • You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without the express written permission by YLOO.

  • Verbal, physical, written or other abuse (including threats of abuse or retribution) of any YLOO customer, employee, member, or officer will result in immediate account termination.

  • You understand that the technical processing and transmission of the Service, including your Content, may be transferred unencrypted and involve
    (a) transmissions over various networks; and
    (b) changes to conform and adapt to technical requirements of connecting networks or devices.

  • You must not upload, post, host, or transmit unsolicited email, SMSs, or “spam” messages.

  • Technical support is only provided online and is only available via email.

  • YLOO Pty Ltd does not warrant that
    (i) the service will meet your specific requirements,
    (ii) the service will be uninterrupted, timely, secure, or error-free,
    (iii) the results that may be obtained from the use of the service will be accurate or reliable,
    (iv) the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations, and
    (v) any errors in the Service will be corrected.

  • Whilst YLOO uses 3rd party providers to securely store customer data, ultimately, It is your responsibility to securely backup and archive your data relating to your business whether it’s used on the YLOO platform or elsewhere such as emails or texts

  • Questions about the Terms of Service should be sent to support at support@yloodrive.com.