FAQ 2018-10-04T15:47:00+00:00
Accessing my location? 2018-11-14T13:01:15+00:00

We track your trip and need your location for GPS!  Simply enter your odometer reading to start your drive
Collecting licence details? 2018-11-14T13:03:15+00:00

In QLD we have Government permission to collect and store driver licence numbers and supervisor/instructor’s license.
Accessing driving progress 2018-11-14T13:45:50+00:00

By entering a parent or supervisor’s email address –  with every drive you submit, your parents/supervisors receive an email with your tracked drive.
Moving inter-state with incomplete hours? 2018-11-14T12:52:58+00:00

Every State has different requirement for logbook recording and submissions.  You will need to revert to whichever State you are in. You can export your logbook hours from YLOODrive at any time should you require a record of your driving hours to date. You can also upload any hours in YLOODrive that you may have completed from a different State.
Internet connectivity 2018-11-14T12:58:22+00:00

When back in WiFi or using mobile data, your drives will automatically update
How do I add a Supervisor? 2018-11-14T12:59:33+00:00

Add your supervisors/s under the ‘Supervisor’ tab in your student dashboard
Synching logbook data 2018-10-04T16:05:11+00:00

If you experience any difficulties with synching your logbook data, try logging out of the the YLOODrive app and log back in again. This should sync all data into the app.
Supervised hours 2018-10-04T16:03:46+00:00

Learners will need to add supervisor details to their app before to enable a supervisor to approve a supervised practice session. Either hand your device to your supervisor to enter their personal details or if you have permission from the supervisor, you can enter their details into your app. Supervisors will receive an email allowing them to “approve” these practice hours electronically. This will then update in the learner drivers app dashboard.
Unapproved instructed hours 2018-10-04T16:02:28+00:00

Ensure all hours have been approved by instructors and supervisors or these hours won’t be included in your total supervised hours and won’t be included in your downloaded version from YLOODrive.
Should I use YLOODrive if it is not officially recognised in my State? 2018-10-04T15:56:09+00:00

Even if your State doesn’t recognise the YLOODrive logbook app, you can still use if to track any instructed hours with an accredited instructor as well as any private drives. It also records additional information such as weather, time. Simply export your driving data when required.
Use of mobile devices while driving 2018-10-04T15:54:09+00:00

Remember it is illegal for learner drivers to use a mobile phone while driving in any circumstances.
Supervising drivers or passengers are able to use a mobile phone but it is recommended not to as this can be distracting to a learner driver.
How Do I use the YLOODrive Logbook 2018-10-04T15:52:39+00:00

If you have been using a different logbook, you can upload your existing hours/history into the YLOODrive app and continue tracking any instructed or supervised drives. Depending on the requirements in your State you may still need to obtain supervisor signatures and your driving history from YLOODrive can be transcribed where needed.
What happens if something doesn’t work correctly? 2018-01-09T04:01:39+00:00

If you notice anything unusual when you on the App, please let us know straight away so our team can resolve the issue quickly – simply access support via the live chat in app/browser, email hello@yloo.com.au or get in touch via Facebook Messenger
Is there a contract 2018-11-14T12:44:00+00:00

There will be no contracts with YLOO ever.
What happens to my data if I cancel my subscription 2018-01-09T04:04:01+00:00

If you decide to leave the YLOO business platform at any stage – your profile will be deleted as will your business data as this data remains the property of the associated Driving School
Do you offer free trials 2018-11-14T12:48:38+00:00

Yes, we offer all driving schools and instructors a FREE plan which effectively is like a FREE trial to see if we are the right fit for your Driving School
Sign up HERE 
How do I cancel my subscription 2017-09-28T09:35:26+00:00
We take cancellations seriously to learn and understand more about our customers so simply email hello@yloo.com.au
Is my data secure? 2017-09-28T09:53:30+00:00

Yes, we partner with Amazon Web Services (AWS) who place the highest priority on the security your data in Cloud.  The AWS infrastructure puts strong safeguards in place to help protect customer privacy. All your data is stored in highly secure AWS data centres.
How do students book? 2018-01-09T04:11:30+00:00

Students can book easily through a number of options available including links from all your social channels as well by downloading the free YLOO app from the app stores

Download YLOODrive for IOS    Download the YLOODrive app for Android

Can I accept online payments? 2018-01-09T04:20:48+00:00

Yes, YLOO accepts online payments through our Global Payment Gateway who are fully PCI compliant as enforced by the PCI Standards Council