Terms and Conditions Yloodrive
Effective date: 05.05.2026
These Terms of Service (Terms) apply to the websites, platform, embedded widgets and related services operated by YLOO Group Pty Ltd (ABN 86 637 582 391 (YLOO, we, us or our), including the YLOO platform at platform.yloodrive.com.
By accessing or using the Services, you agree to these Terms and our Privacy Policy. If you use the Services on behalf of a business, school, registered training organisation, not-for-profit or other entity, you represent that you have authority to bind that entity to these Terms.
1. Services
YLOO provides software and platform services used to manage bookings, learner and instructor workflows, training operations and related business activities.
Features may vary by customer type, plan, configuration or written agreement. YLOO may update, improve, change or discontinue features from time to time.
2. Customer types and pricing
YLOO offers different commercial models:
Driving schools: percentage of eligible booking transactions made through the platform.
Registered training organisations (RTOs): subscription fee under the agreed plan or commercial arrangement.
Not-for-profits: subscription fee under the agreed plan or commercial arrangement.
In addition to percentage fees on Stripe‑processed bookings, YLOO may charge a set platform usage fee for non‑Stripe bookings, as set out in the applicable pricing page, invoice, order form or written agreement.
Pricing, billing frequency and any applicable setup fees, transaction fees, service fees or custom terms are set out on the applicable pricing page, invoice, order form, proposal or other written agreement.
Unless stated otherwise, fees are exclusive of GST and other applicable taxes.
3. Accounts, security and shared responsibility
You must:
provide accurate and current information
keep your access credentials, verification methods and devices secure
change passwords or verification settings if you suspect compromise
promptly notify YLOO of any suspected unauthorised access or security issue.
You are responsible for activity carried out through your account and by your users, staff, contractors and authorised representatives, unless caused by YLOO’s own breach, negligence or misconduct.
YLOO will take reasonable steps to protect the security of the Services and personal information, but security also depends on your configuration, access controls and user behaviour.
YLOO may suspend, restrict or terminate access where reasonably necessary for security, fraud prevention, suspected misuse, unlawful activity, non‑payment or material breach of these Terms.
4. Acceptable use
You must not:
use the Services for any unlawful, fraudulent or improper purpose
attempt to gain unauthorised access to any account, data, system or network
use the Services to access, collect, copy, disclose or use data for a purpose not authorised by YLOO or the relevant customer
interfere with, disrupt, probe, test or bypass security or access controls
scrape, copy, reverse engineer or misuse the Services except to the extent non‑excludable law permits it
upload or use information where you do not have the right or authority to do so
use the Services in a way that breaches privacy law, child‑safety obligations, confidentiality obligations, spam laws or third‑party rights.
You are responsible for ensuring your users and personnel comply with these rules.
5. Bookings and customer services
YLOO provides the platform used to support bookings, scheduling, operational workflows and related service management.
Unless a written agreement says otherwise, YLOO is not the provider of driving lessons, training delivery, instruction, assessment or related in‑person services supplied by schools, instructors, RTOs or program operators.
Customers are responsible for the services they deliver to their own end users, including lesson delivery, instructor conduct, attendance, cancellations, rescheduling, refunds required by their own policies or applicable law, and compliance with laws applying to their operations.
6. Payment, billing and Stripe
You must pay all fees and charges that apply to your use of the Services.
For booking transaction customers, YLOO may deduct, collect or invoice its agreed percentage fee in connection with eligible bookings. For subscription customers, YLOO may invoice recurring fees in advance on a monthly, annual or other agreed cycle.
YLOO uses third‑party payment providers such as Stripe to process payments. Use of Stripe is a condition of using the Services for online payments, and you must accept and comply with Stripe’s terms and conditions where they apply to you. Payment processing is also subject to Stripe’s terms.
YLOO may charge separate platform usage fees for non‑Stripe bookings, as set out in the applicable pricing or agreement.
If payment is overdue or fails, YLOO may suspend access, pause bookings, disable features or recover outstanding amounts by lawful means after giving reasonable notice where appropriate.
7. Privacy, customer data and deletion
YLOO handles personal information in accordance with its Privacy Policy and applicable law.
You are responsible for ensuring that personal information you upload to or use through the Services has been collected and used lawfully, and that you have any notices, consents or authority required to provide that information to YLOO, especially where minors are involved.
You retain ownership of your data. You grant YLOO a non‑exclusive licence to host, use, process, store, copy and transmit that data only as reasonably necessary to provide, secure, support and improve the Services and to comply with law.
Subject to legal and operational requirements, you may request that YLOO delete or de‑identify certain personal information or accounts. YLOO will handle such requests in line with its Privacy Policy and applicable law.
8. AI and automated tools
YLOO may use approved AI‑assisted tools within its operations to support internal drafting, coding, testing, quality assurance, monitoring and similar internal business functions.
AI tools do not have independent authority to make binding decisions about pricing, eligibility, lesson outcomes or contractual terms without human oversight. Final responsibility for decisions about the Services remains with YLOO.
Where third‑party AI tools process data for YLOO, they are used under arrangements that are intended to restrict use of that data to providing services to YLOO and not to training general AI models, consistent with YLOO’s privacy and contractual obligations.
9. Intellectual property
YLOO owns all rights, title and interest in the Services, including the platform, software, workflows, documentation, branding, content, designs and related intellectual property, other than customer data.
Nothing in these Terms transfers ownership of YLOO intellectual property to you. You must not copy, reproduce, modify, distribute or create derivative works from the Services except as permitted by these Terms or by law.
Any suggestions, feedback or ideas you provide about the Services may be used by YLOO without restriction or compensation.
10. Third‑party services
The Services may rely on or integrate with third‑party providers, including payment, communications, hosting, database, mapping or address services.
YLOO is not responsible for the independent acts, omissions or terms of third‑party providers, but will take reasonable care in selecting and managing providers used to operate the Services.
11. Availability and support
YLOO will use reasonable efforts to make the Services available and to provide support appropriate to the applicable plan, agreement or operational needs.
YLOO does not promise uninterrupted or error‑free operation. Maintenance, updates, outages, internet failures, security events and third‑party service issues may affect availability.
12. Warranties and legal rights
To the maximum extent permitted by law, the Services are provided on an “as is” and “as available” basis.
YLOO does not warrant that the Services will be uninterrupted, error‑free, suitable for every purpose, or free from delay, loss, corruption, unauthorised access or misuse caused by third parties, users, customer staff, contractors or other persons outside YLOO’s reasonable control.
Nothing in these Terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, restricted or modified, including rights under the Australian Consumer Law.
13. Limitation of liability
To the maximum extent permitted by law, YLOO and its officers, employees and contractors are not liable for:
any indirect, incidental, special or consequential loss; or
loss of profit, revenue, business opportunity, reputation, anticipated savings or data.
To the maximum extent permitted by law, YLOO and its officers, employees and contractors are not liable for loss, damage, access, disclosure or misuse of data caused by:
your acts or omissions
the acts or omissions of your staff, contractors, users or authorised representatives
your failure to maintain appropriate access controls, passwords, security settings or other safeguards within your control
misuse of the Services contrary to these Terms
attempts by third parties to gain unauthorised access where those events are not caused by YLOO’s failure to take reasonable steps required by law
third‑party services or infrastructure outside YLOO’s reasonable control.
To the maximum extent permitted by law, YLOO’s total aggregate liability arising out of or in connection with the Services or these Terms is limited to the amount paid by you to YLOO in the 3 months before the event giving rise to the claim.
This limitation does not apply to liability that cannot lawfully be limited or excluded.
14. Indemnity
You indemnify YLOO and its officers, employees and contractors against losses, claims, damages, costs and expenses arising from:
your breach of these Terms
your unlawful, fraudulent or improper use of the Services
your misuse of personal information or confidential information
your infringement of a third party’s rights
services you provide to your own customers or users through or in connection with the platform,
except to the extent the loss is caused by YLOO’s own breach, negligence or misconduct.
15. Suspension and termination
YLOO may suspend or terminate your access to the Services immediately or on notice if:
you materially breach these Terms
fees remain unpaid
YLOO reasonably suspects fraud, unlawful conduct, security risks or misuse
continuing to provide the Services would expose YLOO, other customers or users to material legal, operational or security risk
YLOO is required to do so by law.
You may stop using the Services at any time, subject to any agreed minimum term, billing cycle or notice period in your plan or written agreement.
Termination does not affect accrued rights, payment obligations, or clauses that by their nature should continue after termination.
16. Changes to the Services or Terms
YLOO may update these Terms from time to time by publishing an updated version on its website or platform, or by notifying customers through the Services or by email.
If a change materially affects your rights or obligations, YLOO will take reasonable steps to give notice before the change takes effect.
17. Governing law
These Terms are governed by the laws of Queensland, Australia. You submit to the non‑exclusive jurisdiction of the courts of Queensland and the Commonwealth of Australia.
18. Contact
For questions about these Terms, contact:
YLOO Group Pty Ltd
Email: support@yloodrive.com
Address: PO Box 276, Noosa Heads QLD 4567, Australia